Thursday, July 10, 2008

G.U.E.S.T.

It's my 3 years in service to the company I currently work for. I'm under the customer service group and for us, customers are very important that is why everyone in the group should undergo G.U.E.S.T. seminar. "What is G.U.E.S.T.?" you might ask. It's simply Greeting Use name Eye-to-eye contact Smile and Thank you. Greet the customer before starting the transaction. Then use the name when you talk to the customer. Connect with the customer by talking to them with eye-to-eye contact. Smile while attending to them and thank them before they go.

I was at an express store this afternoon and I've heard this cashier at her mid 30's asking her superior if it's really important to greet the customer. I think somebody complained about the greeting thing. What came to mind was the importance of greeting a customer. I answered her question in silence. What the heck! What a question! It's self explanatory.

For me, greeting customers and smiling at them really helps. It really works especially in times when they're in anger or in grief. We don't really know what happened to them prior to having transaction with us. At least a smile & a greeting could make them feel at ease.

Another thing, if you're working in an environment where you deal with customers, please treat your customers nicely. I too, have been a victim of service reps who doesn't have the attitude, mostly at government agencies. Really, it pissed me off. They forgot we're paying taxes.

If you're dealing with customers, always remember Greet.Use name.Eye-to-eye contact.Smile.Thank you. It really helps to change moods.

2 comments:

DabaMehon said...

Hello!Lahat ng ginagawa pinag-aaralan,pero ang ugali..galing sa sarili.
Bilib talaga ako sayo...pinahahalagahan kung paano makikitungo sa ibang tao.
sana lahat ng tao katulad mo.kung
Pakiramdam mo ikaw lang ang naka-experience ng ganyan na bagay..ako din...kaya minsan naging mataray na ako..para respituhin lang ako...
thanks for sharing!

acubepixel said...

actually, nagtataray din ako minsan. lalo na when i was paying sa isang untility. di lang naman nakasmile.. ako pa nag thank you sa kanya.. tapos sa isang agency din, di ko na matiis, sinulat ko lahat ng suggestions ko tapos nilagay ko sa box nila. parang hello,pahalagahan naman po ang customers. dapat kasi ganun! :) thanks for dropping by sa site :)

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